Who do I talk to about setting up or ending water/sewer services?
Please refer to the Operator's website which provides links to the appropriate forms - link
You can monitor your water usage by using the “EyeOnWater” to get online access to your smart meter. See “Smart Water Meter ” Page for instructional videos on how to setup the app. By using The EyeOnWater App, you can review your water usage, set up leak alerts and monitor for leaks, and see when your highest usage times are.
Please report any flooding or clogged drains to the District’s operator, Municipal Operations & Consulting, located at 27316 Spectrum Way, Oak Ridge North, Texas, 77385. You may call their customer service desk at 281-367-5511.
Installation of dedicated meters is handled by the District’s operator, Municipal Operations & Consulting, located at 27316 Spectrum Way, Oak Ridge North, Texas, 77385. You may call their customer service desk at 281-367-5511.
Explanation of Bill
Calculations in this example are based on the rates published in the Rate Order published on June 27, 2023. You can find information on the current rate order here.
- Number of gallons measured during the billing period, measured in 1000 gallon increments. Can be seen on your SmartMeter.
- Graph of water usage for the last 12 months. Can be viewed in the EyeOnWater App.
- Water charges. The billing for the water usage in this example is calculated as follows: $12.00 + 3 x $1.50 + 4 x $2.50 + 5 x $4.00 + 15 x $6.00 = $136.50.
- Sewer Charges. (Includes solid waste collection and disposal service). The billing for sewer charges in this example is $40.50 + 20 x $2.00 = $80.50.
- LSGWC Fee: Lonestar Groundwater Conservation District fee ($0.098/1000gal)* Therefore, in this example: $0.098 x 30 = $2.94.
- SJRA Fee: San Jacinto River Authority fee ($3.44/1000gal) Therefore, in this example: $3.44 x 30 = $103.20.*
- TCEQ Fee: This is a pass-through fee for the Texas Commission on Environmental Quality and is equal to 0.5% of the sum of the Water and Sewer charges. Therefore, in this example:($136.50 + $80.50)x 0.005 = $1.09.
- Total Balance Due and the deadline to avoid late payment penalty.
- Late Fee. Penalty for Failure to Pay Bill Before Delinquent. A charge of 10% of the amount of the Consumer's bill shall be added there to when such bill has become delinquent.
*LSGWC & SJRA fees are pass-through fees. The rates include an additional 15% charge (per SCUD Rate Order) and are based on the rates established for the Fiscal year 2023. These rates are reviewed annually when these agencies establish their operating budgets.
To promote water conservation, the Spring Creek Utility District has established escalating rates for water usage. Per the Rate Order published on June 27,2023, the monthly rates for Residential Water Services are as follows:
For the first 3,000 gallons of water used $12
For 3,001 to 6,000 gallons $1.50/1,000 gallons
For 6,001 to 10,000 gallons $2.50/1,000 gallons
For 10,001 to 15,000 gallons $4.00/1,000 gallons
For 15,001+ gallons $6.00/1,000 gallons
For additional information, including current rates and applicable rates for other services, refer to the Rate Order here.
Billing questions can be answered by the District’s operator, Municipal Operations & Consulting, located at 27316 Spectrum Way, Oak Ridge North, Texas, 77385. You may call their customer service desk at 281-367-5511.
In accordance with the Drought Contingency Plan (DCP), the Spring Creek Utility District has adopted a revised billing structure that is sensitive to both the severity of the situation and the needs of our residents. Rates higher than these adopted in the Rate Order are applied when water usage exceeds the "Monthly Residential Allocation", which is set at 6,000 gallons. The table below shows the rate structure for the various stages of the Drought Contingency Plan (based on the Rate Order published on 06/27/23)
What is a Boil Water Notice?
A boil water notice is a public statement advising people to boil their tap water before using it, typically in response to an event that has (or could have) introduced contaminants into the water distribution system.
Contaminated water may contain harmful bacteria, viruses, and parasites which can cause symptoms such as diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some elderly and people with severely compromised immune systems.
Yes, it is safe to take a bath or shower. Be careful not to swallow any water. Use caution when bathing babies or young children. Consider giving a sponge bath to prevent the ingestion of water, or boil water before and let it cool to give a bath.
It is better to wait until after a boil water notice is lifted to wash dishes or anything that will go into your mouth. Consider using disposable plates and cutlery during a boil water notice.
Continue to boil water until you have been notified that the boil water notice has been lifted.
The way the alerts system is designed, affected resident’s homes can be selected down to the precise household. If you did not receive a boil water notice via text you are either not signed up for text alerts or your home is not affected. You can sign up for text alerts here. You should still receive a notice via door tag by the water company on your front door if you are under a boil water notice.
Statements from the Tax Assessor/Collector can be found here .
Information regarding the trash and recycling services can be found on the website under the Waste Collection page.
Residents can sign up to receive text and email alerts from the District to quickly be informed of any situations affecting water/sewer services such as power outages, scheduled maintenance shutoffs, boil water notices, etc. by going to the Emergency Alerts page of the website.
Please refer to the District's Contact Us page if you require further assistance. District representatives will respond shortly.